I am getting inconsistent results when trying to handle incoming calls on an IVR. Every other call or every 3rd call is not answered properly. The card indicates the call was answered, but the switch does not report it as answered. We have a CTI application which receives events on stations which are associated with the IVR ports. The problem arises when connecting to an Avaya 8800, but the same program and card work fine when connected to an Avaya G3. The only difference we can find is the cable from the G3 uses an anfinol connector and the 8800 uses a standard RJ-48C. Does the PrimeNet-MM card require a special wiring pattern to work? Could the use of B8ZS protocol vs AM? cause an issue like this? Thanks. BTW, how do you start a new line? I tried Enter, ctrl+Enter, shift+Enter, ctrl+shift+Enter, alt+Enter.