When contacting PIKA Technical Support, you may be asked to send the serial number of your product. With that information, we can verify the model number of PIKA card you have, the date of manufacture, firmware revisions installed, and other valuable information.

The serial number can be found on a sticker on the board, but itís often much more convenient to use the pika software utilities to retrieve it, rather than shut down the system and unplug the board.

The serial number is of the form PIK-xxx-xxxxx. Note that PIK-99-xxxxx is the model number is of the product and the PIK-98-xxxxx is an internal manufacturing number. Weíre looking for the other PIK-xxx-xxxxx number.

There are ways you can find the serial number of your PIKA DSP (AoB) card.

a) Using PikaSetup.

Launch PikaSetup. "Detect" the card (by clicking on the magnifying glass icon -- or typing Ctrl-D). The serial number will appear beside the green board ICON as shown below.




b) Using pikatest.

Launch pikatest. At the command line, enter 'show board'. For example:

---------------------------------------------------

Pika Test (Win32)
Version: 6.6.1.7 Compile Date: May 28 2009 15:29:37
MonteCarlo Version: 6.6 build: 591144


Board Board API Return
Index Type Function Status
===== ==================================== ================= ======
0 PikaPrimeNetMMPCI PK_CTI_Initialize OK
1 PikaDaytonaMM PK_CTI_Initialize OK
2 PikaInlineMM PK_CTI_Initialize OK

Board Board API Return
Index Type Function Status
===== ==================================== ================= ======
0 PikaPrimeNetMMPCI PK_CTI_Start OK
1 PikaDaytonaMM PK_CTI_Start OK
2 PikaInlineMM PK_CTI_Start OK

Use '?' to display the full help menu or '? <section name>' to display a menu
sub section. For a complete list of menu sub sections type '? section'.
New users should type '? intro' for an introduction to Pika Test.

Ready!
BOARD 0 SPAN 0 PK_EVENT_CALL_BOARD_LINE_DOWN
BOARD 0 SPAN 1 PK_EVENT_CALL_BOARD_LINE_DOWN
BOARD 0 SPAN 2 PK_EVENT_CALL_BOARD_LINE_DOWN
BOARD 0 SPAN 3 PK_EVENT_CALL_BOARD_LINE_DOWN
BOARD 0 SPAN 0 PK_EVENT_CALL_BOARD_RED_ALARM
BOARD 0 SPAN 1 PK_EVENT_CALL_BOARD_RED_ALARM
BOARD 0 SPAN 2 PK_EVENT_CALL_BOARD_RED_ALARM
BOARD 0 SPAN 3 PK_EVENT_CALL_BOARD_RED_ALARM


Ready!
show board 0-3

Board Board Serial Line Phone DSP
Index Type Number Range Range Range
===== =============================== ========= ========= ========= =========
0 PikaPrimeNetMMPCI 81-00011 0-91 0-95
1 PikaDaytonaMM 81-00123 92-103 107-118 96-143
2 PikaInlineMM 104-00436 104-106 119-119 144-151