Here you can find answers to questions about how the board works. Use the links or search box below to find your way around.
The most current information (Warranty Period and Repair Fees) can always be found on the main PIKA website. www.pikatech.com -> Support -> Warranty & Repair Also extended warranties can be requested through a Pika sales representative.
From a hardware standpoint: The appliance will be shipped in two variants - a developer kit and a standard verison. The developer kit will include telephony interface modules as well as other extras to help get a developer start programming the unit. The standard version will be a production version containing only an appliance and power cord with telephony expansion modules sold separately. From a software standpoint: The appliance always comes with a default software image including operating system, asterisk (with a default configuration), webserver, ssh, etc. The software image is provided for basic sanity out of the package and is provided irregardless whether the unit is ordered as Appliance for Asterisk or Appliance for Linux. The default software on the Warp can easily be overwritten by customers using Pika's Application Development Suite (PADS).
VLAN is the most common option here. This however requires the installer to have access to the devices in the network to configure. Future releases of the Warp considers adding a second NIC port.
Please refer to each individual package for its own associated licencing information.
No, the modules are shipped separately to the base unit. This is meant to make the stocking process during distribution easier.
Regional salespeople will be able to quote unit and volume prices for the Appliance, Power Supply, Dev kit, telephony expansion modules, etc. Alternatively, retail prices can be found at Pika Web Store @ www.pikatech.com
By default, both appliances are essentially the same. The default software shipped with both unit variants is Asterisk and Asterisk controls the telephony ports on the unit. Alternatively, if Asterisk is removed from the unit then two Pika Application Programming Interfaces (APIs) are available to developers. These APIs allow control of all the telephony hardware on the unit. The two available APIs are a low-level HMP interface and high-level Grandprix interface. These APIs are the same that run Pika's PCI/PCIe telephony interface HMP boards. Documentation for Pika's API can be found @ www.pikatech.com
There is evaluation hardware in the form of a developer kit available. Please contact your local sales person for more details. The Pika's Application Development Suite (PADS) software is freely available for evaluation. It can be found at www.pikatech.com/appliancedownloads
In general, there is no special licenses needed to run the Warp. All IP and TDM port licenses have been built into the unit. The only license you may need to add to the Warp is additional fax license. The unit will come standard with one port enabled. Additional ports can be enabled by asking your sales representative.
No, there are several reasons this is not possible.
No. Although the Warp is provided with a sample PBX configuration, it is typically not sufficient for deployment without some development work.
The Warp appliance uses software based echo cancellation.
The Warp appliance was released in June '08 and since then many updates have been and will continue to be made to the software on the platform. In addtion to this, using Pika's development suite software (PADS) allows for any and all software to be easily modified if desired.
