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View Full Version : Finding the serial number of your PIKA product



epretlac
08-28-09, 04:49 PM
When contacting PIKA Technical Support, you may be asked to send the serial number of your product. With that information, we can verify the model number of PIKA card you have, the date of manufacture, firmware revisions installed, and other valuable information.

The serial number can be found on a sticker on the board, but it’s often much more convenient to use the pika software utilities to retrieve it, rather than shut down the system and unplug the board.

The serial number is of the form PIK-xxx-xxxxx. Note that PIK-99-xxxxx is the model number is of the product and the PIK-98-xxxxx is an internal manufacturing number. We’re looking for the other PIK-xxx-xxxxx number.:)

The method for finding the serial number depends on whether you have a PIKA DSP (AoB) board, a PIKA HMP (AoH) board, or a PIKA Warp Appliance. Each method is described in detail below.

================================================== ================================

I. To find the serial number of your PIKA DSP (AoB) card

a) Using PikaSetup.

Launch PikaSetup. "Detect" the card (by clicking on the magnifying glass icon -- or typing Ctrl-D). The serial number will appear beside the green board ICON as shown below.

http://outgoingftp.pikatech.com/IMAGES/PikaSetup-serial-number.JPG


b) Using pikatest.

Launch pikatest. At the command line, enter 'show board'. For example:

---------------------------------------------------

Pika Test (Win32)
Version: 6.6.1.7 Compile Date: May 28 2009 15:29:37
MonteCarlo Version: 6.6 build: 591144


Board Board API Return
Index Type Function Status
===== ==================================== ================= ======
0 PikaPrimeNetMMPCI PK_CTI_Initialize OK
1 PikaDaytonaMM PK_CTI_Initialize OK
2 PikaInlineMM PK_CTI_Initialize OK

Board Board API Return
Index Type Function Status
===== ==================================== ================= ======
0 PikaPrimeNetMMPCI PK_CTI_Start OK
1 PikaDaytonaMM PK_CTI_Start OK
2 PikaInlineMM PK_CTI_Start OK

Use '?' to display the full help menu or '? <section name>' to display a menu
sub section. For a complete list of menu sub sections type '? section'.
New users should type '? intro' for an introduction to Pika Test.

Ready!
BOARD 0 SPAN 0 PK_EVENT_CALL_BOARD_LINE_DOWN
BOARD 0 SPAN 1 PK_EVENT_CALL_BOARD_LINE_DOWN
BOARD 0 SPAN 2 PK_EVENT_CALL_BOARD_LINE_DOWN
BOARD 0 SPAN 3 PK_EVENT_CALL_BOARD_LINE_DOWN
BOARD 0 SPAN 0 PK_EVENT_CALL_BOARD_RED_ALARM
BOARD 0 SPAN 1 PK_EVENT_CALL_BOARD_RED_ALARM
BOARD 0 SPAN 2 PK_EVENT_CALL_BOARD_RED_ALARM
BOARD 0 SPAN 3 PK_EVENT_CALL_BOARD_RED_ALARM


Ready!
show board 0-3

Board Board Serial Line Phone DSP
Index Type Number Range Range Range
===== =============================== ========= ========= ========= =========
0 PikaPrimeNetMMPCI 81-00011 0-91 0-95
1 PikaDaytonaMM 81-00123 92-103 107-118 96-143
2 PikaInlineMM 104-00436 104-106 119-119 144-151


------------------------------------------------------------------------------------

II. To find the serial number of your PIKA HMP (AoH) card

Use aohtest ‘get info’ command

[root@alfie ~]# aohtest

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++
aohtest 2.8.0.111
Comment: Standard Build
Compile date: May 23 2009 15:02:32
Copyright (c) 2009 PIKA Technologies Inc.

type 'help' for the list of supported functions
++++++++++++++++++++++++++++++++++++++++++++++++++ +++++

> board 0 open

> board 0 get info
BOARD 0:
Bus.Slot = 1.11
Interrupt Level = 66
Serial number = PIK-32601055
Card id = 0x00000100
Real card id = 0x00000100
Product revision = 0x00000000
Product number = [PIK9900800]
Driver Version = 2.8.0.111
FPGA Version = 2f
Spans = 4
Span Mask = 0x001e
Trunks = 0
Trunk Mask = 0x0000
Phones = 0
Phone Mask = 0x0000


>

It may also be useful to have licensing info which can be found using the following commands.

Note: the license info returned will depend on which license you have installed on your system.

> log set masks api=0xffffffff
> system 0 open
> system 0 get licenses

SYSTEM 0: License Info dump
FAX : total = 4, in use = 0, maximum in use = 0
FAX V.34 : total = 0, in use = 0, maximum in use = 0
G.729 : total = 0, in use = 0, maximum in use = 0
VOIP : total = 24, in use = 0, maximum in use = 0
T1/E1 (M) : total = 48, in use = 0, maximum in use = 0
T1/E1 : total = 0, in use = 0, maximum in use = 0
TRUNK (M) : total = 0, in use = 0, maximum in use = 0
TRUNK : total = 0, in use = 0, maximum in use = 0
STATION (M) : total = 0, in use = 0, maximum in use = 0
STATION : total = 0, in use = 0, maximum in use = 0
TRIAL : total = 0, in use = 0, maximum in use = 0

------------------------------------------------------------------------------------

III. To find the serial number of your PIKA Warp appliance:

1. First, stop any applications that may be using the PIKA drivers.
a) If you are using the Warp appliance with Asterisk, you will need to stop the service running Asterisk before you can launch aohtest:

# svc –d /service/asterisk

b) If you are running FreePBX, you need to stop asterisk using the amportal stop command:

# amportal stop

c) If you are running your own application that uses the pika drivers, you will need to shut it down before you launch aohtest.
2. Launch aohtest, then run the following commands...

# aohtest

> board 0 open
> board 0 get info

The screen output will look similar to the following:

/persistent2/root # aohtest

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++
aohtest 2.7.9.4
Comment: Standard Build
Compile date: Jul 16 2009 12:03:35
Copyright (c) 2009 PIKA Technologies Inc.

type 'help' for the list of supported functions
++++++++++++++++++++++++++++++++++++++++++++++++++ +++++


> board 0 open

> board 0 get info
BOARD 0:
Bus.Slot = 0.0
Interrupt Level = 24
Serial number = PIK-23800191
Card id = 0x00000110
Real card id = 0x00000210
Product revision = 0x00000000
Product number = []
Driver Version = 2.7.9.4
FPGA Version = 1336
Spans = 0
Span Mask = 0x0000
Trunks = 4
Trunk Mask = 0x03c0
Phones = 5
Phone Mask = 0x003e

>

Then please send us the following file:
/var/log/pika/aohtest.txt

If you have enabled api logging masks as shown above, serial number information will also be in the pika logfile.

/var/log/pika/aoh_<latest-date-and-time>/pikahmp_*.txt